30 Day Money Back Guarantee and Return Policy

Carefully review this return policy. We do our best to provide accurate descriptions and pictures that give you the best chance at being happy with your purchase. The intent of our return policy is to provide a fair resolution for both buyer and seller in the unlikely event that there is a problem with the purchase.

Time Limits for Replacements, Exchanges, or Returns.
Returns must occur within 30 days of the purchase date. After 30 Days, the item is covered by the Manufacturer Warrantee. It is in your interest to notify us as soon as possible of a problem within the 30 day limit. After 30 days, refer any issues to the manufacturer.

Replacement or Money Back Criteria.
If the item is returned due to a malfunction in the product, you will receive a replacement unit or your money back without a restocking charge. If we made an error in your order, your shipping charges to correct the problem will also be paid.

Exchange Criteria.
If you order an incorrect size or equipment model or make any other ordering mistake, we are happy to exchange the merchandise to correct the order. However, any shipping charges or other charges incurred for the replacement are paid by the buyer. This includes both shipping the erroneous order back to the seller and shipping the replacement to the buyer. Any differences in price must also be paid by the buyer. If you prefer a refund in this situation, we will refund the original purchase price of the item minus a 20% restocking charge.

Return Criteria.
Returned items must be undamaged and unmodified. Please do not cut the excess strap off collars until you are certain you will be keeping the product. All tags, packaging, boxes, receipts, manuals, DVD's, and tapes must be accompanied with the returned item or you may default in getting your refund or exchange.

Return Procedure.
You must contact the seller and obtain a Return Merchandise Authorization (RMA) number. RMA and the number must be written on the outside shipping box of the retuned merchandise. You can return the merchandise, via UPS or Fedex with Tracking. Please make sure there is enough shipping insurance to recover the purchase price in case of lost or damaged return shipments. E-mail the seller with the tracking number ASAP so we can locate the merchandise during its return delivery. Shipping fees are not refundable except as described above.

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